Refund policy

📦 Return & Refund Policy – Moveon

At Moveon, we stand behind the quality of every product we offer. Your satisfaction means everything to us — that’s why we provide a 30-day return window from the date of delivery.

✅ Return Eligibility

To be eligible for a return, please ensure:

  • The product is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have proof of purchase (order confirmation or receipt)

How to start a return:
Email us at support@moveon.com with your order number and a brief reason for the return.

⚠️ Returns sent without prior approval will not be accepted.

Once your request is approved, we’ll send:

  • A prepaid return shipping label

  • Clear instructions on how and where to send the package

❗Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery. We’ll investigate and resolve it promptly — including replacements or full refunds when applicable.

🚫 Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable:

  • Opened personal care or fitness items

  • Customized/personalized products

  • Final-sale/clearance items

  • Perishables (e.g., nutrition products)

  • Hazardous items (e.g., sprays or flammables)

Not sure if your item qualifies? Email us — we’re happy to help.

🔄 Exchanges

Want a different item?
The fastest solution is to return the original product and place a new order once your refund is confirmed.

🇪🇺 EU Customers — Right of Withdrawal

If you’re in the European Union, you have a 14-day cooling-off period. During this time, you may return any unused item for a full refund — no explanation needed. Please ensure the item is:

  • Unused and in original packaging

  • Returned with proof of purchase

💰 Refunds

Once we receive and inspect your return, we’ll email you the status.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Note: Your bank or payment provider may take extra time to post the refund.

Haven’t received your refund after 15 business days?
Please contact us at support@moveon.com.